About Our Policy
At Payol Digital Technologies Private Limited, we are committed to providing secure, reliable, and transparent Domestic Money Transfer (DMT) and Aadhaar Enabled Payment System (AePS) services to all customers and retailers. Customer satisfaction is our top priority, and we have established a dedicated grievance redressal mechanism to address complaints promptly and fairly.
Types of Grievances Covered
- Failed DMT transactions
- Pending or delayed money transfers
- Incorrect beneficiary transfer
- AePS cash withdrawal issues
- Aadhaar authentication failures
- Balance deduction issues
- Mini statement disputes
- Agent misconduct or unauthorized charges
- Refund delays
- Technical or service-related issues
Customer Support
You can submit your grievance through any of the following channels.
Helpline Number
+91-8062260800
Email Support
support@payol.in
Working Hours
Monday to Saturday
10:00 AM to 6:30 PM
Head Office Address
Payol Digital Technologies Pvt. Ltd.
Near Head Post Office
Hazaribagh (825301), Jharkhand
Corporate Head Office
Complaint Registration Details
- Customer Name
- Registered Mobile Number
- Transaction ID / Reference Number
- Date & Time of Transaction
- Description of the Issue
- Screenshot or Proof (if available)
Resolution Timeline
| Complaint Type | Expected Resolution Time |
|---|---|
| Failed Transaction | 3–7 Working Days |
| Refund Related Issues | 5–10 Working Days |
| AePS Settlement Issues | 3–5 Working Days |
| Technical Complaints | 2–3 Working Days |
| Agent/Service Complaints | 7 Working Days |
Escalation Matrix
Level 1 – Customer Support Team
Primary Support Assistance
Email Address
support@payol.in
Contact Number
+91-8062260800
Level 2 – Grievance Officer
Escalation & Complaint Resolution
Email Address
grievance@payol.in
Contact Number
+91-7070091271
Important Guidelines
- Do not share OTP, Aadhaar details, or PIN with anyone.
- Refunds are processed only after verification from the bank/service provider.
- Complaints without transaction details may take longer to resolve.
- False or misleading complaints may result in suspension of services.
Compliance & Regulatory Information
Our grievance handling process complies with applicable RBI guidelines, NPCI regulations, and partner bank policies related to DMT and AEPS services.